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Home > Blog

Blog

May 20, 2005

Getting the Most from Event Survey Follow-up Calls

By: Ben Stephens, Service Strategies We all know the value of offering Read Now

May 20, 2005

How to Manage Your Support Operation Like a Business

By: John Hamilton -Service Strategies Presentation discussing How to Read Now

May 19, 2005

EMC Language Software Support

By: Judy Quinlivan - EMC Presented at the 2005 Sydney Showcase Read Now

April 18, 2005

Are Typing Skills Important to Support Efficiency?

By: Ben Stephens, Service Strategies Most of the time we spend in front Read Now

April 12, 2005

Multimedia: A New Dimension in Proactive Support

By: Jennifer MacIntosh - Cognos As networked software deployments get Read Now

March 3, 2005

Global 24 x 7 Support with Nokia Enterprise Solutions

By: Sean McPartlin - Nokia This presentation will cover an overview of Read Now

March 3, 2005

Metrics for Support…the Good, the Bad, and the Ugly

By: Jerry Concannon - Service Strategies This session will begin with an Read Now

January 1, 2005

Organizational Goals and Objectives – Reynolds & Reynolds

Contributed by Reynolds & Reynolds The broad goals and objectives Read Now

December 14, 2004

Do You Know the Skills You Need to Operate Your Support Center

By: Ben Stephens, Service Strategies Do you know the support skills and Read Now

December 12, 2004

Setting Customer Expectations as a Key to Customer Satisfaction

By: Robert Dauter - Cognos Read Now

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