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Service Strategies

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Home > Blog

Blog

April 2, 2015

Omega, Service Strategies Partner to Drive World-Class Customer Experiences

  Customers and partners of Service Strategies can qualify Read Now

Achieve High Customer Satisfaction

March 12, 2015

Support Team Achieves Amazing 98.6% Customer Satisfaction

  Congratulations to our friends at InsideView for achieving 98% Read Now

Drivers for Growth Research

April 15, 2014

New Research Identifies Drivers for Growth

Advanced services help companies grow faster and create better profit Read Now

SCP Career Certification

March 26, 2014

Service Strategies Featured in New Article on Customer Service Certification

Article Highlights the Value of Training and Certification in Advancing Read Now

October 9, 2013

McKesson Earns Certification under the Prestigious Service Capability & Performance (SCP) Standards

Certification Recognizes McKesson Pharmacy Systems & Automation for Read Now

October 8, 2013

Association of Support Professionals (ASP) Endorses Service Capability & Performance Standards

Standards Recognized as the Global Benchmark of Service Excellence San Read Now

Productize Your Services

June 14, 2013

Solving the Mystery of Measuring Service Deflection

On Demand Webinar from Service Strategies - Solving the Mystery of Read Now

4 Steps to Leading Teams Through Complexity and Conflict

June 3, 2013

4 Steps For Leading Teams Through Complexity and Conflict

Business is more complex than it has ever been. Companies have to compete Read Now

Is Customer Service the New Marketing?

January 22, 2013

Google+ Debate – Is Customer Service the New Marketing?

Embracing a Customer-Centric Strategy as a Form of Marketing  Guest Post Read Now

Developing Knowledge, Skills and Motivation for Field Service Engineers

December 14, 2012

The ‘Knowledge + Skill + Motivation = Performance’ Equation

Contributed by: Steve Brand, SGSASome managers believe that after funding Read Now

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