Congratulations to our friends at InsideView for achieving 98% customer satisfaction. They have taken the concepts taught in the SCP Career Certification courses and implemented them with great result. You can read about their accomplishment in a blog post on the InsideView blog. Here’s an except:
December’s great satisfaction capped a year of amazing customer service, with InsideView’s highest-ever annual satisfaction of 96 percent, and, showing the team’s continuous improvement, the fourth quarter of 2014 had our highest-ever quarterly satisfaction of over 97 percent.
The customers themselves even added comments that underscored the team’s stellar service levels:
- “Very appreciative of the team’s prompt attention to my question; keep up the good work.”
- “Very patient. Very professional. On the money! Thanks for the great support!”
- “Super-fast response and resolution. Thank you very much.”
Always focused on delivering better service, Rahul also recently became a certified support manager via Service Strategies’ SCP career certification program. This certification ensures that he adheres to a rigid framework for measuring performance and implementing best practices, and is ultimately enabled to build a team that actively enhances the quality of their operations.