North American Field Services & Support Team Recognized for Delivering Top Quality Service and Support
San Diego, California, July 26, 2016 – Service Strategies Corp., a leading provider of service improvement programs, today announced that Fresenius Kabi, a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition, has achieved certification under the prestigious Service Capability & Performance (SCP) Standards for the eighth consecutive year.
“Fresenius Kabi continues to demonstrate a strong commitment to service excellence,” said Greg Coleman, vice president of strategic programs for Service Strategies. “The strong quality management and service delivery processes in place within the Field Services & Support organization represent best practice and are a key to ensuring that customers can realize maximum value from their investment in Fresenius Kabi products.”
The SCP Standards quantify service effectiveness based upon a stringent set of performance criteria and represent the best practices in the industry. The SCP Standards represent the benchmark of service excellence and are used by leading technology companies around the world.
“Retaining our certification again this year by meeting the extensive requirements set forth by SCP is an honor and reflects the commitment by all Fresenius Kabi employees to deliver service excellence for our customers in everything we do,” said Ryan Snellings, vice president, Field Services & Support at Fresenius Kabi USA. “We are grateful for the opportunity to support our customers in their lifesaving work. Their continuous feedback makes us better.”
The SCP Standards are designed to improve the quality and effectiveness of technology service operations. Service Strategies Corp. and a consortium of leading technology companies created the internationally recognized standards, which define best practices for delivering world‐class service and support, quantify performance levels and establish a framework for continuous improvement. Certified companies must continue to demonstrate their commitment to excellence through annual certification audits.
About Fresenius Kabi
Fresenius Kabi (www.fresenius-kabi.us) is a global health care company that specializes in medicines and technologies for infusion, transfusion and clinical nutrition. The company’s products and services are used to help care for critically and chronically ill patients. The company’s U.S. headquarters is in Lake Zurich, Illinois. The company’s global headquarters is in Bad Homburg, Germany.