By: Scott Brown, Senior Director, Professional Services, North America -InQuira
Professional Services is a critical component to any software organization beyond the traditional system integration and strategic advisory capabilities. In this session, Scott Brown, VP of Services at InQuira, will discuss techniques for getting the most out of your Professional Services organization and share a point of view on how InQuira is using Professional Services to drive cross-division value beyond the traditional boundaries and conventions.
Attend this session to learn:
- What are the key criteria to measure how effective the Professional Services Organization is
- How does Professional Services support the sales organization in driving larger, strategic deals and help reduce the sales cycle
- How the Professional Services team can help you differentiate your company from the competition
- How the Professional Services team can help the Product Development team deliver a quality product and enable the Support organization to provide world-class support to clients
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About the Speaker
Scott Brown joined InQuira in March 2007 and is responsible for Professional Services delivery of the InQuira platform to new and exiting customers, sales support and operations for North America. Prior to InQuira, Scott managed and delivered software selection and implementation, business process re-engineering and M&A consolidation projects at KPMG Peat Marwick, Cambridge Technology Partners, Syncata and Parinbus. Scott holds a BA in Finance from Loyola Marymount University and a MBA in Corporate Finance from the Marshall School of Business at the University of Southern California. Scott and his family reside in Manhattan Beach, CA.