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Home > eService

eService

July 31, 2013

Research – Chat as a Support Channel

New Research on Chat as a Support Channel Support organizations are Read Now

Productize Your Services

June 14, 2013

Solving the Mystery of Measuring Service Deflection

On Demand Webinar from Service Strategies - Solving the Mystery of Read Now

October 31, 2011

Online Support Communities at Sophos

The Global Support Services (GSS) organisation at Sophos has a strategic Read Now

January 12, 2011

So Really, Why Aren’t You Using CHAT for Support?

In an effort to gauge just where rollouts of Chat for Support were in their Read Now

May 17, 2010

Listen your way to eService Success

This best practice Webinar titled “Listen your way to eService Success,” Read Now

November 17, 2009

Leveraging Alternative Support Channels to Drive Efficiency and Satisfaction

This Best Practice Webinar titled “Leveraging Alternative Support Channels Read Now

May 28, 2009

Reviewing Seth Godin’s Book “Tribes”

By: David Licosati, Service Strategies I had some time recently to read Read Now

March 23, 2009

eServices Gut Check

by John Fronius, Vertical Reach Solutions Are you experiencing Read Now

December 14, 2008

Study Reveals Disparity in eService Measures Across the Industry

A recent study conducted by Service Strategies and ServiceXRG reveals that Read Now

May 25, 2006

Evolving a Knowledge-Driven Global eServices Model

By: John Fronius - Mentor Graphics Corporation Where are you in Read Now

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