By: John Fronius – Mentor Graphics Corporation
Where are you in the journey to make web self-service a reality for your customers? Learn how Mentor Graphics is making the transition from reactive phone support to a knowledge-driven eServices model. Take a tour of lessons learned as we review the people, processes, and tools involved in a global implementation. Find out how you can expand your organization’s reach and achieve high levels of customer satisfaction while deflecting workload.
Originally presented at a Service Strategies Summit Event in Boston.