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Service Strategies

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Home > People Programs

People Programs

IOT Strategy

October 17, 2019

Is Automation in the Workforce Bad for Field Service?

How will the Proliferation of Automation in the Workforce Affect the Field Read Now

Managing Virtual Service Teams

June 23, 2016

Managing Virtual Service Teams – On Demand Webinar

Managing Virtual Service Teams Webcast Managing highly skilled technical Read Now

November 2, 2015

The New Responsibility of Learning in Customer Success / Support Organizations

Presentation from the 2015 Service Industry SummitThe most vital phase of Read Now

October 20, 2014

Implementing A Successful Recruitment Program

Presentation from the 2014 Service Industry Summit In this presentation Read Now

4 Steps to Leading Teams Through Complexity and Conflict

June 3, 2013

4 Steps For Leading Teams Through Complexity and Conflict

Business is more complex than it has ever been. Companies have to compete Read Now

February 13, 2012

Conversations for Creating Star Performers

Best Practice Webinar This best practice webinar featured special guest Read Now

March 8, 2010

Get the Most from Your Staff – A Three Step Plan

By Steve Brand, SGSA Ltd. The overused war cry of “we need everyone to Read Now

August 31, 2009

Wrong Candidates Cost Britain £12bn

By: Steve Brand, SGSA Ltd. Industry is paying a high price for poor Read Now

August 31, 2009

Six Ways to Create a Motivating Environment

By: Donna Scharfenberg, Service Strategies  Employees are motivated to Read Now

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