Managing Virtual Service Teams Webcast
Managing highly skilled technical professionals out of a central office is difficult enough, however when we have to manage virtual service teams of staff across geographical regions, including international territories, management becomes a lot more complex. Newer technologies do help to enable virtual team communications. However, they don’t address the underlying human conditions that determine virtual team effectiveness.
In this session we examined the “three dimensions” of managing virtual service teams. We also explored how the level of trust impacts the speed and cost of doing business. In addition, we discussed the key differences across High and Low context cultural spectrums and reviewed the 10 key things that technical professionals need from their managers. We concluded with recognizing the value of creating virtual team communication protocols.
View this informative session featuring John Hamilton, president of Service Strategies. If you manage remote technical employees, this webinar is a MUST attend.