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Home > Strategic Planning

Strategic Planning

October 28, 2010

Four Strategies to Energize Service Growth and Thrive in the Recovery

Presented at the Service Industry Summit by: Lisa Nirell, Chief Energy Read Now

September 8, 2010

Transforming Customer Service through Vision and Strategy

Delivered by Steve Richard, Vice President of Product Support for Vertex Read Now

August 17, 2010

Five Clues Your Service Organization is Not Ready for the Recovery

Hosted by Service Strategies, this Best Practice Webinar titled "Five Read Now

February 8, 2010

Pain Drives Innovation

by: Tom Flodeen, VP and GM of Customer Support - Mentor Graphics Read Now

December 1, 2009

Is There a Case for Direct Connect in Today’s World?

by: John Hamilton, Service Strategies Just in the past few years we have Read Now

March 20, 2009

Improvement Initiatives Key to Surviving the Downturn

By:  Greg Coleman, Service Strategies Since the start of the global Read Now

December 11, 2008

Surviving Huge Growth by Driving Huge Change

Presentation By: Rusty Walther, SVP Global Support - NetApp Rusty's Read Now

February 17, 2008

Strategies for Effective Partner Management

By: Greg Coleman, Service Strategies Many service organizations today Read Now

May 20, 2005

How to Manage Your Support Operation Like a Business

By: John Hamilton -Service Strategies Presentation discussing How to Read Now

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