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Transitioning from Free to Fee – Stop Giving Away Support Services

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Best Practice Webinar Hosted by Service Strategies

Free to Fee WebiThis Best Practice Webinar titled “Transitioning from Free to Fee – Stop Giving Away Valuable Support Services” hosted by Service Strategies, featured guest speaker Dr. Jim Alexander.

The session was designed for executives and leaders in organizations that have given away support services – and money – to customers in the past and now want to charge for them. Dr. Alexander shared four best practices to make the transition from free to fee work for you. Enjoy this  essential session that can make an immediate difference in your business.

 

 

 

Title: Transitioning from Free to Fee
Speaker: Dr. Jim Alexander
Broadcast: June, 2009

 

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About Greg Coleman

Greg Coleman is a principal partner and CEO of Service Strategies Corp. Residing in San Diego, CA, Mr. Coleman has more than 25 years of experience in the high-technology services and customer experience fields. Mr. Coleman has worked with leading technology services organizations to develop and deploy global standards for service excellence and has assessed the performance of hundreds of organizations worldwide. You can email him at gcoleman@servicestrategies.com.

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