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Home > Service Marketing

Service Marketing

October 20, 2014

Marketing Service and Support Strategically

Presentation from the 2014 Service Industry Summit In this presentation Read Now

Productize Your Services

March 10, 2014

On Demand Webinar – Productize Your Services

 On Demand Webinar Hosted by Service Strategies Productize Your Services: Read Now

Is Customer Service the New Marketing?

January 22, 2013

Google+ Debate – Is Customer Service the New Marketing?

Embracing a Customer-Centric Strategy as a Form of Marketing  Guest Post Read Now

Managing Support as a Business

December 11, 2011

Managing Customer Support as a Business

We all want and need similar things - well documented processes, qualified Read Now

August 17, 2010

Five Clues Your Service Organization is Not Ready for the Recovery

Hosted by Service Strategies, this Best Practice Webinar titled "Five Read Now

March 9, 2010

Everybody Sells Services! At Least They Should

Five Reasons Why by Dr. James Alexander Ed.D,  Alexander Consulting No Read Now

Free to Fee Webinar

July 3, 2009

Transitioning from Free to Fee – Stop Giving Away Support Services

Best Practice Webinar Hosted by Service Strategies This Best Practice Read Now

May 23, 2009

Develop Shock and Awe through Service Recovery

By: James A. Alexander, Ed.D. Don’t blow your biggest chance Read Now

December 15, 2008

Reaping the Rewards of Service Excellence

Service organizations today are forever striving to increase customer Read Now

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