On Demand Webinar Hosted by Service Strategies
Whatever you call them (Resident SAMs, Embedded Engineers, On-site Smart Folks), Resident Engineers (RE’s) have a huge impact on the satisfaction and loyalty of your most important customers as well as a great opportunity to bring in loads of profitable revenue.
These key people already have professional trust based upon their technical know how. All it takes is a small shift in mindset coupled with some vital soft skills to create the personal trust needed to better help their customers be even more successful. In this fast-paced, webcast you will learn:
This informative session hosted by Service Strategies featured Dr. James “Alex” Alexander. Alex is a services pundit and business partner of Service Strategies who has worked with many organizations that employ resident engineers, sharing strategic insights and developing tactical skills.
Speaker
Dr. James “Alex” Alexander
Founder – Alexander Consulting
James “Alex” Alexander, Ed.D, is the founder of Alexander Consulting, a management consultancy that helps product companies create and implement services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face. Alex has authored or co-authored over 80 articles, three white papers, five research reports, and three books and has taught at universities in the U.S., Europe, and Mexico.
Title: Building Brilliant Resident Engineers
Broadcast Date: Thursday, December 12, 2013
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