10 Essential Steps to Creating and Sustaining a Customer Centric Culture
Webinar Hosted by Service Strategies
In this one-hour webinar hosted by Service Strategies we explored the topic of creating a customer centric service culture. For some of the world’s most progressive service organizations, customer experience (CX) has become a key strategic initiative as important as the next products they are bringing to market or the next acquisition that they plan to make.
Transforming the company culture to become “customer centric” is one of the toughest challenges that service executives face. But the good news is that it can be done. In this entertaining and enlightening webinar we discussed 10 Essential Steps that companies must take to improve the customer experience, increase customer loyalty and grow service revenues and profits more rapidly.
The session featured Evans Manolis, president of Market Intelligence International. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.
President, Market Intelligence International
Evans Manolis is the President of Market Intelligence International. He helps service and support executives improve the customer experience so they can increase customer loyalty to grow more rapidly and profitably.
Title: 10 Essential Steps to Creating and Sustaining a Customer Centric Culture
Broadcast Date: Thursday, July 24, 2014