On Demand Webinar – The Brilliant Customer Experience

A Webcast for Services and Sales Leaders

Customer experience (CX) is hot. But are you taking advantage of its huge potential to make your services business and sales organizations more prominent, progressive, and profitable? In this fast-paced session we discussed some of the critical aspects of how to brilliantly use CX to create customer success while generating profitable revenue for both sales and services. Concepts discussed during the session include:

• Understanding the “Brilliant Performance Chain” and how to use it as a customer experience framework.
• What CX is and its relationship to customer satisfaction, service quality, customer loyalty, and customer success.
• How sales and services can team together to get more business easier and faster.
• The meaningful metrics that matter most.

This informative session featured special guest Dr. James “Alex” Alexander. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.

View Slide Deck

 

Guest Speaker

Dr. James “Alex” Alexander Dr. James “Alex” Alexander is a services pundit and Service Strategies business partner that helps product companies create and implement services strategies. He researches, publishes, trains, and speaks on the critical issues services leaders face.