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Home > 2004

Archives for 2004

August 25, 2004

Documented Service Marketing Plan – Aspen Technology

Contributed by Aspen Technology Aspen Technology (AT) implemented the Read Now

August 25, 2004

Participation in Beta Testing – Sage Software

Contributed by Sage Software The BusinessWorks CSS department plays an Read Now

August 25, 2004

Documented Service Levels for Customers – Landmark Graphics

Contributed by: Landmark Graphics To ensure customer satisfaction, Read Now

August 25, 2004

Documented Job Descriptions – Sage Software

Contributed by: Sage Software Each position in the BusinessWorks Read Now

August 25, 2004

Individual Staff Training Plan – Cognos Incorporated

Contributed by: Cognos Incorporated The Cognos support team has Read Now

August 16, 2004

Satisfaction tied to Staff Performance – Sage Software

Contributed By: Sage Software In Sage BusinessWorks Customer Support Read Now

August 10, 2004

Preparing for an SCP Audit

By: Steve Brand, SGSA Preparing for a Service Capability & Read Now

July 13, 2004

Technical Account Management and Customer Profile Management

By: Stuart Freemantle - Nokia Read Now

July 12, 2004

Ensuring Quality Support by Measuring Quality of Responses

By: Mike Meyers & Robin Rea - CompuCom Systems Read Now

July 12, 2004

E Service Effectiveness

By: Darren Johnson - McKesson Read Now

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