Technology Support Supervisor Training Course

This 3-day course is for individuals supervising or leading a team of support professionals. Created with support specific knowledge requirements incorporated, the support supervisor training course begins with personal leadership and communication skills, progresses to creating a positive, energized environment for increased productivity, and concludes with the ability to take charge and drive team success. This course equips new and existing support supervisors and managers with the skills to perform successfully by motivating others.

Who Should Attend

Service professionals ready to transition to supervisor or team lead positions
Those new to the support management ranks
Current supervisors and team leads

On-Site Private Classes

Instructor-led private classes are available at your site for up to 15 students per class. Professional, certified instructors with extensive service and support industry experience lead the classes. The support supervisor training course includes team exercises and discussions of concepts that are directly relevant to real world situations supervisors face every day.

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Public Classes*

Instructor-led public classes are offered at various cities throughout the year. Professional, certified instructors with extensive service and support industry experience lead the classes. Hosting opportunities are available for the public classes. If your organization has more than six candidates for the course, hosting a class may be a good alternative.

SCP Career Certification Exam

This course prepares students to take the online exam and become a Certified Support Supervisor. The cost of the exam is included in the course registration fee.

* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.