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SCP Certified Organizations

Service Standard Global Consortium

The Service Capability & Performance (SCP) Standards are used by leading technology companies in approximately twenty countries worldwide. Service Strategies is pleased to recognize the world-class organizations certified under the SCP Support, Field Service, Professional Service, or eService Standards.

star– Denotes years certified


Advent Software, Inc.
Global Client Support – San Francisco, CA starstarstarstarstarstarstarstarstar
AMG Client Support – Stockholm, Sweden star
AMG Professional Services – San Francisco, CA starstarstar

Albridge Solutions
Client Services & Support – Lawrenceville, NJ starstarstar

Alorica, Inc.
Tulsa Contact Center Citiplex – Tulsa, OKstarstar

ALSTOM Grid Inc.
Customer Support – Redmond, WA starstarstarstar

Assurant Solutions
Dallas Contact Center – Addison, TX starstarstar
Lawton Contact Center – Lawton, OK star
Albany Contact Center – Albany, OR star

Cloudera
Customer Support – Palo Alto, CA star

CompuCom Systems, Inc.
Dallas Service Desk – Dallas, TX starstarstarstarstarstarstarstarstarstarstarstarstarstarstar

Confluence Technologies, Inc.
Client Services – Pittsburgh, PA star

EMC²
Global Technical Support – Hopkinton, MA starstarstarstarstarstarstarstarstarstarstarstarstarstar
Global Technical Support – Pleasanton, CA starstar
Global Technical Support – Burlington – Ontario, Canada starstarstar
Global Technical Support – Cork, Ireland starstarstarstarstarstarstarstarstarstarstarstar
Global Technical Support – Sydney, Australia starstarstarstarstar
Global Technical Support – Bangalore, India starstarstar
Global Technical Support – Shanghai, China starstar
Global Technical Support – Cairo, Egypt star

Epicor
Eagle Advice Line – Dublin, CA starstar

Ethicon-Endo Surgery
Clinical Customer Support – Cincinnati, OH starstarstarstarstarstarstarstarstar

Fenwal – a Fresenius-Kabi Company
Global Technical Services – North America starstarstarstarstarstarstar
Global Technical Services – Latin America starstar

Fresche Solutions, Inc.
Customer Support – St. Laurent, Quebec starstarstarstarstarstarstarstar

FUJIFILM Medical Systems USA, Inc.
Customer Support Center – Stamford, CT starstarstarstarstarstar
Professional Services starstarstarstar

FUJIFILM Business Innovation Asia Pacific Pte. Ltd.
Technical Support Centre – Sydney, Australia  starstarstarstar
Technical Support Centre – Seoul, South Korea  starstar
Printer Support – Kuala Lumpur, Malaysia star
(eService) Online Support Center – Sydney, Australia  starstar

Halliburton Landmark
EMEA Global Customer Support – Leatherhead, UK starstarstarstarstarstarstarstarstarstarstarstarstarstar
LAO Global Customer Support – Houston, TX starstarstarstarstarstarstarstarstarstarstarstarstarstar
NAO Global Customer Support – Houston, TX   starstarstarstarstarstarstarstarstarstarstarstarstarstarstarstarstarstar
APAC Global Customer Support – Perth, Australia starstarstarstarstarstarstarstarstarstarstarstarstarstar

Harland Financial
Advocacy Services – Pleasanton, CA starstarstarstar
Advocacy Services – Des Moines, IA starstarstar

LGM Financial Services Inc.
Customer Support – Vancouver, Canada starstarstar

Lockheed Martin
LMIT CITIC Service Desk – Baltimore, MD starstarstarstarstar

McKesson Corporation
McKesson Automation (MAI)
Help Desk Support – Pittsburgh, PA starstarstarstarstar

Business Performance Services
Enterprise Support – Dubuque, IA starstarstarstarstarstarstarstarstarstarstar

Enterprise Information Solutions (EIS)
Paragon Support – Charlotte, NC starstarstarstarstarstarstarstarstarstarstarstar

McKesson Health Solutions (MHS)
Product Support – Newton, MA starstarstarstarstarstarstarstar
Clinical Auditing Compliance Division – Malvern, PA starstarstarstarstarstarstarstar

Imaging and Workforce Solutions (IWS)
Document Management – Alpharetta, GA starstarstarstarstarstarstarstar
Radiology – Richmond, BC Canada starstarstarstarstar
Laboratory Support – Alpharetta, GA star
Cardiology – Parsippany, NJ starstar
Cardiology – Tel Aviv, Israel starstar

RelayHealth (RH)
RelayCare – Scottsdale, AZ starstarstarstarstarstarstarstarstar
Homecare – Springfield, MO starstarstarstarstarstarstarstarstarstarstarstar

RelayHealth Financials (RHF)
Clearinghouse Support Center – Dubuque, IA starstarstarstarstarstarstarstarstarstarstarstarstar
ePremis Support Center – Tulsa, OK starstarstarstarstarstarstarstarstarstarstar
Remote Support Center – Cleveland, OH starstarstarstarstarstar

Pharmacy Systems and Automation (MPS&A)
Legacy Support Center – Livonia, PA  starstar

Mentor Graphics
Support Center – Huntsville, AL starstarstarstarstarstarstarstarstar
Support Center – Longmont, CO starstarstarstarstarstarstarstar
Support Center – Marlboro, MA starstarstarstarstarstarstarstarstar
Support Center – San Jose, CA starstarstarstarstarstarstarstarstarstarstarstar
Support Center – Wilsonville, OR starstarstarstarstarstarstarstarstarstarstarstar
Support Centre – Munich, Germany starstarstarstarstarstarstarstarstarstar
Support Centre – Newbury, Berkshire, UK starstarstarstarstarstarstarstarstarstarstarstar
Support Centre – Valizy, France starstarstarstarstarstarstarstarstarstar
Support Centre – Singapore starstarstarstarstarstarstarstar
Support Center – Hyderabad, India starstarstarstarstarstarstarstar
Support Center – Taipei, Taiwan starstarstarstarstarstarstarstar
Support Center – Tokyo, Japan starstarstarstarstarstarstarstar
Worldwide eServices Organization starstarstarstar

NetApp
Technical Support Center – Research Triangle Park, NC starstarstarstarstarstar

Progress Software
Global Support (NA, EMEA, APJ) starstar
eService Global Organization (NA, EMEA, APJ) star

SCC Soft Computer
Client Services – Clearwater, FL starstarstarstarstarstarstar

Schneider Electric
Operation and Optimization Software Activity Global Support Centre – Sydney, Australia starstarstarstarstarstarstarstarstar
Operation and Optimization Software Activity Global Support Centre – Boston, MAstarstarstarstar
Global eService Organization – Sydney, Australia starstarstarstar
Process Automation Global Customer Support – Foxboro, MA starstarstarstarstarstarstarstarstarstarstarstar
Wonderware Global Customer Support – Lake Forest, CA starstarstarstarstarstarstarstarstar
Avantis Global Customer Support – Burlington, Canada starstar

Scicom (MSC) Bhd.
AirAsia X – Kuala, Lumpur, Malaysia star
McDonald’s – Kuala, Lumpur, Malaysia star

Sophos
Global Support Services – Vancouver, Canada starstar
Global Support Services – Boston, MA starstar
Global Support Services – United Kingdom starstar
Global Support Services – Sydney, Australia starstar
Global Support Services – Germany star
Global Support Services – Paris, France star

SSM Health Care
Client Response Center – St. Louis, MO starstarstarstarstarstarstarstarstar

Teradata
Global Support Center – San Diego, CA starstarstarstarstarstarstarstarstarstarstar
Global Support Center – Columbia, SC star

The TriZetto Group, Inc.
Customer Support – Naperville, IL starstarstar
Customer Support – Boston, MA starstarstar
Customer Support – Phoenix, AZ starstar
Customer Support – Union, NJ starstar
eService Organization – Naperville, IL starstar

Ultimate Software
Product Support Center – Weston, FL starstarstarstarstarstarstarstarstarstarstarstarstarstarstar

Vertex, Inc
Customer Support Center – Berwyn, PA starstarstarstarstarstarstarstarstarstarstarstarstarstarstar

Websense, Inc.
Americas Support – San Diego, CA starstarstar
EMEA Support – Reading, UK starstarstar
APAC Support – Beijing, China starstar

Wind River Systems
North America Support Operations – Alameda, CA starstarstarstarstarstarstarstarstar
Support Operations – Salzburg, Austria starstar
Support Operations – Tokyo, Japan starstar

To learn more about Service Strategies’ industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.