Change Management Consulting

Service organizations are under constant pressure to improve quality and efficiency and as a result, change management is crucial to their success. In order to achieve these objective, change is required whether it be minor process improvements or major upgrades of technology and systems. The necessary changes required for the service organization to evolve and be successful hinges on how well the operations adopts these changes. “Over 70% of change initiatives fail” according to John Kotter, primarily due to human resistance to change.

The first step in ensuring a successful project is to assess the organizations readiness for the impending change. This includes interviews, use of survey tools and round table discussions with management and all key contributors affected by the change. The results of the assessment are then used to prepare the organization for change and to help team members/management understand any of the underlying reason for resistance and strategies to overcome these barriers.

Change Management Methodology

Service Strategies use the “five phases of effective change” methodology to ensure the change is implemented successfully. We select the most appropriate change model that corresponds with the size and complexity of change that needs to occur. Project plans for any system or technology implementations would also be aligned and incorporated with the change management plan.

 

Service Strategies can help you with all your change management project needs. We can assess your current situation and help you choose a change model or we can manage the entire project from concept through to completion. Contact us to learn how you can achieve success with your next major change management project.

 

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