Content from Service Strategies

Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support. Contact us for more information on how we can help you improve your service and support operations. Email us directly at info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.

November 17, 2009

Leveraging Alternative Support Channels to Drive Efficiency and Satisfaction

This Best Practice Webinar titled “Leveraging Alternative Support Channels Read Now

October 7, 2009

What is Your Customer’s “Statusfaction”?

by Ben Stephens, Service Strategies Escalations are the bane of all Read Now

September 17, 2009

Maximizing Investments in Supportability

This Best Practice Webinar titled ”Maximizing Investments in Supportability Read Now

August 31, 2009

Sometimes it’s Better to Let Customers Hold for Service

By Ben Stephens, Service Strategies With cost pressures throughout the Read Now

August 17, 2009

Bridging the Gap: Support and Development Collaboration

This Best Practice Webinar hosted by Service Strategies and titled: Read Now

July 28, 2009

Take a “Customer Moment”

By: Ben Stephens, Service Strategies Good customer service skills are Read Now

July 17, 2009

Innovations in Employee Development

This best practice webinar hosted by Service Strategies and titled Read Now

June 23, 2009

I’m in Customer Service, Not Sales

By: Ben Stephens, Service Strategies Customer service today requires Read Now

April 23, 2009

Do You Know the Skills Your Staff Need to be Successful?

By: Ben Stephens, Service Strategies Do you know the skills and Read Now

March 27, 2009

The Four Rs of Service Account Management

Services account management is a critical capability for almost all Read Now