This Best Practice Webinar hosted by Service Strategies and titled: Bridging the Gap: Support and Development Collaboration featured guest speaker Zulfi Khwaja, Senior Manager of Advanced Technical Support for EMC, the world’s leading developer and provider of information infrastructure technology and solutions. The session explored best practices for driving greater collaboration between support and product development organizations. This enlightening session helped attendees learn more about how EMC is improving both product and service quality through these innovative practices.
Title: Bridging the Gap – Support and Development Collaboration
Guest Speaker: Zulfi Khwaja, Senior Manager of Advanced Technical Support – EMC Global Services
Broadcast Date: Thursday August 27, 2009