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Home > Tara Smith

Tara Smith

May 26, 2006

Integrating Knowledge Management with Call Management

By: Mary Patterson - Novell Incorporated Knowledge management at Read Now

May 25, 2006

The Benefits of Superior Knowledge Management

By: Perry Kelly - Cognos A Support organization’s primary goal Read Now

May 25, 2006

Evolving a Knowledge-Driven Global eServices Model

By: John Fronius - Mentor Graphics Corporation Where are you in Read Now

May 25, 2006

Enabling the Total Customer Experience through eServices

By: Jason Mundy - EMC Corporation EMC has a renewed focus to Read Now

March 24, 2006

The Double Agenda: Building Teams and Improving Productivity

By: Karun Sukhwani, Customer Support Manager, Global S-Business - Read Now

March 24, 2006

Customer Loyalty as a Key Support Focus

By: John Hamilton - Service Strategies The presentation outlines key Read Now

March 22, 2006

Bringing the Chickens Home to Roost

By: James Cowie, Director - Citect Discusses the business Read Now

March 22, 2006

Managing Performance Improvement Across a Region

By: Gopinarth Amargol, Customer Support Manager - Mentor Read Now

March 22, 2006

The eSupport Advantage

By: Justin Russell - FujiXerox Providing regional customers with Read Now

March 22, 2006

Zen and the Art of Keeping Excellent Support Reps

By:  Maureen LoBue, Service Strategies This title may sound somewhat Read Now

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