By: Greg Coleman, Service Strategies Many support organizations today Read Now
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Seven Steps for Improving Your Customer Satisfaction Program
By: Greg Coleman, Service Strategies Customer satisfaction is a key Read Now
From The Audit Trail – Staff Recognition Programs
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Developing an ROI to Justify Support Investment
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Developing a Strategic Plan for Technical Support
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Deal Me In
When working with customers, do your support reps know how to deal a Read Now
Customer Support Training…Show Me The ROI
One of the most difficult challenges in justifying staff training is Read Now
Organizational Goals & Objectives – Aspen Technology
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Customer Interface Systems – Landmark Graphics
Contributed by Landmark Graphics Landmark uses a CTI implementation of Read Now
Real Time Support – Teradata
Contributed by: Teradata Corporation Our support model provides the Read Now
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