• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Online Learning Center
    • Management Development
      • Advanced Service Leadership
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Field Service Supervisor
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Strategic Account Management
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Educational Workshops
      • Team Leadership
      • Problem Solving
      • Communication Essentials
      • Engaging Challenging Customers
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Blog

Blog

January 26, 2004

Developing a Strategic Plan for Technical Support

By: John Hamilton, Service Strategies Most organizations do not have a Read Now

January 26, 2004

Deal Me In

When working with customers, do your support reps know how to deal a Read Now

January 26, 2004

Customer Support Training…Show Me The ROI

One of the most difficult challenges in justifying staff training is Read Now

January 1, 2004

Organizational Goals & Objectives – Aspen Technology

Contributed by: Aspen Technology Establishing, implementing, and Read Now

August 25, 2003

Customer Interface Systems – Landmark Graphics

Contributed by Landmark Graphics Landmark uses a CTI implementation of Read Now

August 25, 2003

Real Time Support – Teradata

Contributed by: Teradata Corporation Our support model provides the Read Now

August 25, 2003

Pro-Active Notification to Customers – Solution 6

Contributed by: Solution 6 INTRODUCTION Developing processes that Read Now

August 25, 2002

Supportability Review – Lockheed Martin

Contributed by: Lockheed Martin The Lockheed Martin CMS IT Service Desk Read Now

August 25, 2002

Real Time Support – Sage Software

Contributed by: Sage Software Best BusinessWorks CSS uses the Real Time Read Now

August 25, 2002

Setting Customer Expectations – Software AG

Contributed by: Software AG USA (SAGA) SAGA's Customer Support Read Now

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 47
  • Page 48
  • Page 49
  • Page 50
  • Page 51
  • Page 52
  • Go to Next Page »

sidebar

Blog Sidebar

Recent Articles

  • Forescout Achieves Service Capability & Performance (SCP) Certification for Second Consecutive Year
  • Wind River Achieves Certification Under Prestigious Service Capability & Performance Standards
  • Protected: 2025 eService Standard
  • Blog
  • Community
    • Articles
    • Presentations
    • Recorded Webinars
    • Research Reports
    • SCP Example Practices
Customer Experience Update

Footer

Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin

Programs and Services

Customer Service Training, Technical Support Training, Field Service Training, Management Training, Soft Skills Training, IT Service Management Consulting, Service Process Consulting, Knowledge Management Consulting, Service Quality Programs, Customer Service Certification, Support Center Certification, Field Service Standards, eService Standards

Copyright 2025 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap