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June 2016

Managing Virtual Service Teams

June 23, 2016 @ 9:00 am - 10:00 am

Join us on Thursday, June 23rd for this complimentary webinar. Learn the “three dimensions” of managing virtual service teams and how the level of trust impacts the speed of doing business.

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September 2016

Brilliant Customer Success Webinar

September 1, 2016 @ 9:00 am - 10:00 am

In this energetic webinar you and your team will gain a deeper understanding of the key issues and actions required to transition your organization to customer success.

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October 2016

2016 Service Industry Summit

October 5, 2016
Omni Hotel San Diego, 675 L Street
San Diego, CA 92101 United States
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The Service Industry Summit event brings together industry leaders dedicated to the evolution of technology service and support. Discover how to navigate the challenges of a changing service landscape and prepare your organization for success.

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November 2016

Webinar – From Frontline Staff to Brilliant Customer Success Team

November 3, 2016 @ 9:00 am - 10:00 am

For the customer to have the necessary brilliant experiences that lead to customer success, your frontline personnel have to perform brilliantly as part of the customer success team.

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April 2017

Service Executive Forum

April 6, 2017 @ 10:00 am - 3:00 pm
Cloudera Inc., 1001 Page Mill Rd, Building 3
Palo Alto, CA 94305 United States
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Our next executive forum will be held in Palo Alto, CA and hosted by Cloudera. The event offers service executives a chance to share insights and discuss industry issues and trends.

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Turning Technical Experts into Brilliant SAMs (Webinar)

April 20, 2017 @ 9:00 am - 9:30 am
Online

Join us for this complimentary webinar titled "Turning Technical Experts into Brilliant SAMs." Learn about the business evolution elevating the importance of the SAM role.

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May 2017

Lead Your Service Organization with Confidence and Purpose (Webinar)

May 4, 2017 @ 9:00 am - 9:30 am
Online

If you are a service leader looking to advance your career this service leadership webinar is a MUST attend.

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Team Leadership Virtual Course

May 15, 2017 - May 19, 2017
Virtual Online Instructor-Led

Participants will learn how to provide effective feedback, use structured coaching processes, address performance issues and be introduced to situational leadership strategies.

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June 2017

Unstructured Data Analytics for Customer Service (Webinar)

June 8, 2017 @ 9:00 am
Online

This webinar is a must-attend for those interested in analyzing their unstructured service data. We’ll share valuable insights and a fresh approach to data analytics.

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Five Answers to Help You Develop New IoT & Data-Driven Services (Webinar)

June 22, 2017 @ 8:00 am - 9:00 am
Online

In this session, Hilbrand Rustema of Noventum Service Management will share the answers to five key question that will help companies drive successful IoT initiatives.

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