Support Manager (Virtual) - $3995.00
The Support Manager course is an eight part, instructor-led virtual training course providing training on the fundamentals of management relative to the support environment, and enhances the inherent skills and knowledge of support managers. Course includes eight 4-hour sessions spread over two consecutive weeks. This course focuses specifically on the most common management elements that occur in the support center including managing customer satisfaction, operations and team performance, and facilitating a team while managing a dynamic service product. Students who successfully pass the support manager certification exam at the end of the course will earn the designation as a Certified Support Manager.Support Supervisor (Virtual) - $2295.00
This Support Supervisor course is a five part, instructor-led virtual course providing training on the fundamentals of supervision in the technical support environment to enhance the skills and knowledge of support supervisors. The course includes five 4-hour sessions spread over one week. This course focuses on the leadership and management challenges facing supervisory staff in technical support, establishing and managing goals, change management, team building and coaching and managing support productivity. This course prepares students to take the online exam and become a Certified Support Supervisor.Field Service Manager (Virtual) - $3995.00
The Field Service Manager course is an eight part course designed to improve the leadership skills of field service managers. The course includes eight 4-hour sessions spread over two consecutive weeks.The course provides students with the leadership skills necessary to effectively manage the most complex field service operations. Students who successfully pass the field service manager certification exam at the end of the course will earn the designation as a Certified Field Service Manager.Field Service Supervisor (Virtual) - $2295.00
The Field Service Supervisor course is a five part course and begins with personal leadership and communication skills, progresses to creating a positive, energized environment for increased productivity, and concludes with the ability to take charge and drive team success. This course includes five 4-hour sessions spread over one week. This course equips new and existing field service supervisors and managers with the skills to perform successfully by motivating others. This course prepares students to take the online exam and become a Certified Field Service Supervisor.Team Leadership (Virtual) - $695.00
The Team Leadership course is a three part, instructor-led virtual training course consisting of interrelated topics from our popular Support Supervisor and Support Manager courses. The course includes three 90 minute sessions spread over three days within the week the course is offered, typically a Monday, Wednesday and Friday. During each session, the instructor will cover key concepts, engage the attendees in discussing their real world situations and answer any questions that come up.Support Professional (Virtual) - $1395.00
The Support Professional course is a three part virtual course that provides a blended learning experience combining online self-paced modules with a live, instructor-led webinar sessions for interactive reinforcement of key course concepts. Designed for support analysts, it teaches the customer skills necessary to deliver quality services in today’s complex support environment. Support Professional teaches practical skills in effective communication, telephone and online professionalism, questioning techniques, teamwork, and support tools, among others.Strategic Account Management (Virtual) - $1395.00
The Strategic Account Management course is a three part, instructor-led virtual training course equipping SAMs with the knowledge, skills, and mindset they need to brilliantly fulfill their role of turning key customers into ongoing clients, and then turning those clients into loyal champions. The course includes three two-hour sessions spread over three days within the same week, typically a Monday, Wednesday, and Friday. Attendees are asked to complete some brief pre-work activities, and then participate in the virtual classroom sessions. During each session, the instructor will cover key concepts, engage the attendees in discussing their real-world situations, and answer any questions that come up.
Upon completion of the three part course, each student will have the option to engage in a private 30-minute coaching session with the instructor to help them apply the material to their environment.
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