Optimize Service Performance Using Industry Standards

The Service Capability & Performance (SCP) Standards Will Help Your Organization Drive Continuous Improvement and Optimize Service Performance

Leading companies like Advent Software, Fresenius Kabi, Epicor, McKesson, Teradata, Fuji Xerox and many others have been able to optimize service performance and substantially improved their service and support operations with the help of the Service Capability & Performance (SCP) Standards, the global benchmark of service excellence.

The SCP Standards define industry best practices and provide a continuous improvement framework that helps to optimize service performance. They cover a wide range of business processes, thereby driving the kind of improvements necessary to deliver the highest quality service and support.

• Increase Efficiency and Productivity
• Improve Customer Satisfaction and Loyalty
• Drive Process Consistency on a Global Scale
• Integrate Industry Best Practices into Your Operation

Learn how the Service Capability & Performance (SCP) Standards can improve your service and support operations and create a better customer experience. Complete the form to receive a complete program overview.