Service Strategies

Service and Support Consulting, Training and Certification

Home > Service Capability & Performance (SCP) Standards > SCP Certified Organizations

SCP Certified Organizations

Service Standard Global Consortium

The Service Capability & Performance (SCP) Standards are used by leading technology companies in approximately twenty countries worldwide. Service Strategies is pleased to recognize the world-class organizations certified under the SCP Support, Field Service, Professional Service, or eService Standards.

SCP Year – Denotes years certified

Advent Software, Inc.
AMG Client Support – San Francisco, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
AMG Client Support – Stockholm, Sweden SCP Year
AMG Professional Services – San Francisco, CA SCP YearSCP YearSCP Year

Albridge Solutions
Client Services & Support – Lawrenceville, NJ SCP YearSCP YearSCP Year

Alorica, Inc.
Tulsa Contact Center Citiplex – Tulsa, OKSCP YearSCP Year

ALSTOM Grid Inc.
Customer Support – Redmond, WA SCP YearSCP YearSCP YearSCP Year

Assurant Solutions
Dallas Contact Center – Addison, TX SCP YearSCP YearSCP Year
Lawton Contact Center – Lawton, OK SCP Year
Albany Contact Center – Albany, OR SCP Year

CompuCom Systems, Inc.
Dallas Service Desk – Dallas, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Confluence Technologies, Inc.
Client Services – Pittsburgh, PA SCP Year

EMC²
Global Technical Support – Hopkinton, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Support – Pleasanton, CA SCP YearSCP Year
Global Technical Support – Burlington – Ontario, Canada SCP YearSCP YearSCP Year
Global Technical Support – Cork, Ireland SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Support – Sydney, Australia SCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Support – Bangalore, India SCP YearSCP YearSCP Year
Global Technical Support – Shanghai, China SCP YearSCP Year
Global Technical Support – Cairo, Egypt SCP Year

Epicor
Eagle Advice Line – Dublin, CA SCP YearSCP Year

Ethicon-Endo Surgery
Clinical Customer Support – Cincinnati, OH SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Fenwal – a Fresenius-Kabi Company
Global Technical Services – North America SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Global Technical Services – Latin America SCP YearSCP Year

Fresche Solutions, Inc.
Customer Support – St. Laurent, Quebec SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

FUJIFILM Medical Systems USA, Inc.
Customer Support Center – Stamford, CT SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Professional Services SCP YearSCP YearSCP YearSCP Year

Fuji Xerox Asia Pacific Pte Ltd
Technical Support Centre – Sydney, Australia  SCP YearSCP YearSCP YearSCP YearSCP Year
Technical Support Centre – Seoul, South Korea  SCP YearSCP Year
Printer Support – Kuala Lumpur, Malaysia SCP Year
(eService) Online Support Center – Sydney, Australia  SCP YearSCP Year

Halliburton Landmark
EMEA Global Customer Support – Leatherhead, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
LAO Global Customer Support – Houston, TX SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
NAO Global Customer Support – Houston, TX   SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
APAC Global Customer Support – Perth, Australia SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Harland Financial
Advocacy Services – Pleasanton, CA SCP YearSCP YearSCP YearSCP Year
Advocacy Services – Des Moines, IA SCP YearSCP YearSCP Year

LGM Financial Services Inc.
Customer Support – Vancouver, Canada SCP YearSCP YearSCP Year

Lockheed Martin
LMIT CITIC Service Desk – Baltimore, MD SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

McKesson Corporation
McKesson Automation (MAI)
Help Desk Support – Pittsburgh, PA SCP YearSCP YearSCP YearSCP YearSCP Year

Business Performance Services
Enterprise Support – Dubuque, IA  SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Enterprise Information Solutions (EIS)
Paragon Support – Charlotte, NC SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

McKesson Health Solutions (MHS)
Product Support – Newton, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Clinical Auditing Compliance Division – Malvern, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Imaging and Workforce Solutions (IWS)
Document Management – Alpharetta, GA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Radiology – Richmond, BC Canada SCP YearSCP YearSCP YearSCP YearSCP Year
Laboratory Support – Alpharetta, GA SCP Year
Cardiology – Parsippany, NJ SCP YearSCP Year
Cardiology – Tel Aviv, Israel SCP YearSCP Year

RelayHealth (RH)
RelayCare – Scottsdale, AZ SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Homecare – Springfield, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

RelayHealth Financials (RHF)
Clearinghouse Support Center – Dubuque, IA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
ePremis Support Center – Tulsa, OK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Remote Support Center – Cleveland, OH SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Pharmacy Systems and Automation (MPS&A)
Legacy Support Center – Livonia, PA  SCP YearSCP Year

Mentor Graphics
Support Center – Huntsville, AL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Longmont, CO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Marlboro, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – San Jose, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Wilsonville, OR SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Munich, Germany SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Newbury, Berkshire, UK SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Valizy, France SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Centre – Singapore SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Hyderabad, India SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Taipei, Taiwan SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Center – Tokyo, Japan SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Worldwide eServices Organization SCP YearSCP YearSCP YearSCP Year

NetApp
Technical Support Center – Research Triangle Park, NC SCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Progress Software
Global Support (NA, EMEA, APJ) SCP YearSCP Year
eService Global Organization (NA, EMEA, APJ) SCP Year

SCC Soft Computer
Client Services – Clearwater, FL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Schneider Electric
Operation and Optimization Software Activity Global Support Centre – Sydney, Australia SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Operation and Optimization Software Activity Global Support Centre – Boston, MASCP YearSCP YearSCP YearSCP Year
Global eService Organization – Sydney, Australia SCP YearSCP YearSCP YearSCP Year
Process Automation Global Customer Support – Foxboro, MA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Wonderware Global Customer Support – Lake Forest, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Avantis Global Customer Support – Burlington, Canada SCP Year

Scicom (MSC) Bhd.
AirAsia X – Kuala, Lumpur, Malaysia SCP YearSCP Year

Sophos
Global Support Services – Vancouver, Canada SCP YearSCP Year
Global Support Services – Boston, MA SCP YearSCP Year
Global Support Services – United Kingdom SCP YearSCP Year
Global Support Services – Sydney, Australia SCP YearSCP Year
Global Support Services – Germany SCP Year
Global Support Services – Paris, France SCP Year

SSM Health Care
Client Response Center – St. Louis, MO SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Teradata
Global Support Center – San Diego, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Global Support Center – Columbia, SC SCP Year

The TriZetto Group, Inc.
Customer Support – Naperville, IL SCP YearSCP YearSCP Year
Customer Support – Boston, MA SCP YearSCP YearSCP Year
Customer Support – Phoenix, AZ SCP YearSCP Year
Customer Support – Union, NJ SCP YearSCP Year
eService Organization – Naperville, IL SCP YearSCP Year

Ultimate Software
Product Support Center – Weston, FL SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Vertex, Inc
Customer Support Center – Berwyn, PA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year

Websense, Inc.
Americas Support – San Diego, CA SCP YearSCP YearSCP YearSCP Year
EMEA Support – Reading, UK SCP YearSCP YearSCP Year
APAC Support – Beijing, China SCP YearSCP Year

Wind River Systems
North America Support Operations – Alameda, CA SCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP YearSCP Year
Support Operations – Salzburg, Austria SCP YearSCP Year
Support Operations – Tokyo, Japan SCP YearSCP Year

To learn more about Service Strategies’ industry leading solutions and what they can do for your business, Contact us or call at 858.674.4864 or toll free in North America 800.552.3058.