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Home > Tools and Technologies

Tools and Technologies

Customer Service Data Analytics

July 18, 2019

Using Data Analytics to Expose the Mysteries Buried in Customer Service Systems and Data

Based on the numerous interactions that a service organization has with its Read Now

Service Maturity Model

June 18, 2019

How Mature Is Your Service Delivery Model?

How Mature Is Your Service Delivery Model? Technology and process are the Read Now

Using AI and IoT to Transform Your Service and Support Operations

May 31, 2018

Using AI to Transform Support Operations – On Demand Webinar

A recent Forrester Research report showed that over 40% of business and Read Now

October 11, 2016

Wrapping up our 2016 Service Industry Summit Event

View Presentations from the 2016 Service Industry Summit We just wrapped Read Now

November 2, 2015

Success, Failure and Disasters: Cisco Tests Tasks to Improve the Customer Experience

Presentation from the 2015 Service Industry SummitCisco has been monitoring Read Now

November 2, 2015

Supporting the Aftermath of a Major Cyber Security Incident – An Inside Look

Presentation from the 2015 Service Industry SummitHow many cyber security Read Now

November 2, 2015

Service Transformation and the Internet of Things

Presentation from the 2015 Service Industry SummitThe Internet of Things Read Now

Will Technology Kill the Call Center

October 29, 2012

A Live Debate: Will Technology Kill the Call Center?

Research firm Software Advice recently moderated a live online debate Read Now

August 22, 2012

Top Apps for Field Service Teams

  Ashley Furness, CRM Market Analyst at research firm Software Read Now

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