Based on the numerous interactions that a service organization has with its Read Now
Tools and Technologies
How Mature Is Your Service Delivery Model?
How Mature Is Your Service Delivery Model? Technology and process are the Read Now
Using AI to Transform Support Operations – On Demand Webinar
A recent Forrester Research report showed that over 40% of business and Read Now
Wrapping up our 2016 Service Industry Summit Event
View Presentations from the 2016 Service Industry Summit We just wrapped Read Now
Success, Failure and Disasters: Cisco Tests Tasks to Improve the Customer Experience
Presentation from the 2015 Service Industry SummitCisco has been monitoring Read Now
Supporting the Aftermath of a Major Cyber Security Incident – An Inside Look
Presentation from the 2015 Service Industry SummitHow many cyber security Read Now
Service Transformation and the Internet of Things
Presentation from the 2015 Service Industry SummitThe Internet of Things Read Now
A Live Debate: Will Technology Kill the Call Center?
Research firm Software Advice recently moderated a live online debate Read Now
Top Apps for Field Service Teams
Ashley Furness, CRM Market Analyst at research firm Software Read Now
Social Media
FacebookTwitterGoogle +YoutubeLinkedin