A recent Forrester Research report showed that over 40% of business and tech professionals surveyed are interested in AI for Customer Support. And, according to the Service Council, 50% of service organizations are facing significant talent shortages that are negatively affecting their business, with another 38% expecting issues soon. The need to always improve the customer support experience coupled with the loss of skilled employees to retirement is creating a “Know-How” gap that is difficult to replace. These issues can be addressed by Using AI to Transform Support Operations
In this session hosted by Service Strategies, and featuring Dale Calder of RevTwo and John Durkin of Instron, we discussed how Artificial Intelligence (AI) can be utilized to capture organizational “Know-How”, uplift the existing service operations and provide the foundation for autonomous support in the future. View this informative on demand webinar. You’ll find relevance in the topics, value in the content and enjoy the crisp, to-the-point presentation.
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Using AI to Transform Support Operations
Session Date: May 31, 2018