Presentation from the 2015 Service Industry Summit
The Internet of Things (IoT) and smart, connected products are rapidly transforming the entire manufacturing ecosystem. In the wake of this transformation OEM’s are presented with a shifting of value and differentiation to software, the cloud and service – spawning entirely new business models. A sophisticated technology landscape can empower OEM’s to effectively transform their service operation. Far reaching benefits include improved customer satisfaction, increased product performance, profit and revenue. In deed the products themselves can provide an OEM with real time insight, knowledge and a conduit for innovation. For OEM’s to establish a competitive advantage it is paramount to embrace the Internet of Things transformation with urgency.
About the Presenter
Vice President, SLM Market Strategy – PTC
John Carrington is Vice President of SLM Market Strategy at PTC. In this role he is responsible for market development, positioning, messaging, pricing, customer advisory boards, references and channel partner strategy of PTC’s Service Lifecycle Management (SLM) Segment. John recently joined PTC coming from a leading manufacturer of mineral processing equipment where he managed the Field Service and Repair division. This included providing complete service lifecycle support with P&L responsibility for global field service and repair operations supporting all mining, construction and recycling equipment. John was responsible for a global network of over 2000 field service engineers and 30 internal and external facilities to provide repair services in key markets. Having worked in this industry since 1993, he has extensive experience in the sales, installation, support and service of heavy industrial equipment, bringing to PTC the unique perspective of the Service Executive. John attended the University of Toronto, where he earned his degrees Bachelor of Applied Science (Mechanical).
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