Resident Engineer Workshop

Turning Resident Engineers into Brilliant Service Professionals

There aren’t many jobs more difficult than that of the Resident Engineer. Success requires strong technical knowledge, excellent relationship skills, the ability to advocate and persuade and a special mindset to deal with the conflicting demands of the job.

This highly interactive, three-day workshop for the Resident Engineer (RE) is designed to build upon their existing knowledge and skills to further build trust and deepen relationships. The result will be more competent, more confident Resident Engineer that will lead to increased customer success, higher degrees of customer loyalty, and deeper account penetration.

Turning Resident Engineers into Brilliant Service Professionals

How Attendees Benefit

Attendees will develop the skills necessary to become trusted advisors to their clients and achieve new levels of success. Topics covered include:

• The Transformation: From Traditional Service Provider to Brilliant Service Professional
• Building Trust with Your Clients
• Building Customer Acumen
• The Four Core Relationship Skills
• Influencing with Integrity (1.5 Hours)
• Managing Expectations (1.5 Hours)
• Managing Your Time for Peak Performance (3.0 Hours)
• Making Effective Technical Presentations

Who Should Attend

• Service and support engineers who reside at the customer site (Resident Engineers)
• Support and technical account managers
• Anyone tasked with providing support for important accounts

Private Classes

You may schedule a private class at your site. This facilitation-style class offers exercises and discussions tailored to your company’s needs as well as job aides for future use on the job.

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Public Classes*

Instructor-led public classes are offered at various sites throughout the year. The input and idea sharing among attendees adds additional value to the class. Professional, certified instructors with extensive support industry experience lead the classes.

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* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.