• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Register
  • Log In
  • Course Registration
  • Search
  • 858.674.4864

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Online Learning Center
    • Management Development
      • Advanced Service Leadership
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Field Service Supervisor
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Strategic Account Management
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Educational Workshops
      • Team Leadership
      • Problem Solving
      • Communication Essentials
      • Engaging Challenging Customers
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Training > Management Development Training > Team Leadership Virtual Course

Team Leadership Virtual Course

Three Part Instructor-Led Online Training Course

The Online Team Leadership Course equips team leaders, supervisors and managers with the skills they need to successfully develop high performing teams. Participants will learn how to provide effective feedback, use structured coaching processes, address performance issues and be introduced to situational leadership strategies. The three part course includes the following sessions:

  • Session 1 – Understanding Team Development
  • Session 2 – Understanding Your Team Members
  • Session 3 – Coaching Your Team Members

The course includes three 90 minute sessions spread over three days within the week the course is offered, typically a Monday, Wednesday and Friday. Attendees are asked to complete some brief pre-work activities and then participate in the 90 minute virtual classroom sessions. During each session, the instructor will cover key concepts, engage the attendees in discussing their real world situations and answer any questions that come up.

Upon completion of the three part course, each student will have the option to engage in a private 30-minute coaching session with the instructor to help them apply the material to their real world team environment.

Register Now   Learn More

 

Course Details

Session 1: Understanding Team Development

Teams go through predictable stages of team development, and different types of leadership are needed at each stage. We will explore the characteristics of each stage and list the various leadership skills required to help a team progress to the next stage. We will also identify what stage your team is in so you’ll be able to pull from the broad range of leadership capabilities to meet the needs of the team.

Key Concept:  Forming, Storming, Norming, Performing

  • Pre-Session Activitiy: Read “Stages of Team Development” handout

Session 2: Understanding Your Team Members

We will introduce and apply a strategic/situational leadership theory, which suggests that the leadership approach or style one uses is contingent upon the leader, the employee AND the situation. You will learn how to change your leadership strategy to fit the employee’s capacity and needs.

Key Concept:  Instruct, Coach, Relate, Delegate

  • Pre-Session Activity: Complete an online Strategic Leadership Assessment.
    Tailored report will be available to students immediately upon completion of the assessment.

Session 3: Coaching Your Team Members

Participants will learn how to effectively provide feedback to individuals as well as use a structured coaching process to correct performance issues identified with team members.

Key Concept: Neutral Feedback and Coaching Analysis

  • Pre-Session Activity: Read selected chapter in “Coaching For Improved Work Performance” (included in registration)

Who Should Attend

The online Team Leadership Course is perfect for team leaders, supervisors and even new managers. The course can also provide a refresher for experienced managers leading larger teams.

  • Team Leaders
  • Supervisors
  • Managers

The Team Leadership Course covers three virtual classroom sessions as well as an online assessment and the Coaching for Improved Work Performance text. The course provides four and a half hours of live virtual instruction that will benefit anyone leading a team.

Register Now   Learn More

 

* Cancellation Policy: Any changes or cancellations to a training class less than 7 days prior to the scheduled dates will result in a charge equal to 100% of the class fee. Any changes or cancellations made to a training class from 8-14 days before the course will result in a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made more than 14 days in advance of the scheduled course will not result in an additional charge.

sidebar

Training Courses

  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center

Upcoming Classes

View Full Schedule

 

Footer

Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin
Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

Copyright 2025 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap