By: Ben Stephens, Service Strategies Do you know the support skills and Read Now
Archives for December 2004
Setting Customer Expectations as a Key to Customer Satisfaction
By: Robert Dauter - Cognos Read Now
Key-Success Factors of a Service Organization in the 21st Century
By: Ludger Bockmann - Hewlett Packard Read Now
Nokia ES Profiling Initiative
By: Stuart Freemantle of Nokia at the SCP Munich Showcase Pilot Fast Read Now
Customer Service Is Important: Fact or Fiction?
By: Dr. Madge M. Lyman Read Now
A Global Approach to World-Class Service Delivery
By: Kevin Page and Bernd Malke - Mentor Graphics Read Now
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