By: Terry Clearkin - BEA Systems, Inc. Our industry is under Read Now
Archives for 2008
Service Excellence by Design
By: Tom Floodeen - Mentor Graphics Corporation Delivering Read Now
Mergers and Acquisitions – Strategies for Successful Integration
By: Sally Foster - IBM Internet Security Systems This session Read Now
Strategies for Service Excellence
By: Bob Johnson - BuyLine Research, LLC Psst. Customers don’t Read Now
A Leadership Framework for Service Excellence
By: Greg Oxton - Consortium for Service Innovation Shift Read Now
Strategies for Transformative Innovation
By: Lisa Lai - McKesson Corporation We all like to think our Read Now
Selling the Value of Support and Maintenance
By: Thomas Sweeny - ServiceXRG Why do we offer support and Read Now
EMC Earns Certification Under the Prestigious Service Capability & Performance (SCP) Standards for Ninth Consecutive Year
Certification Recognizes EMC for Delivering Top Quality Customer Service Read Now
The Horizon’s Just Around the Corner – Using Objectives to Manage Desired Change
By: EMC Software EMC Software Group's Legato Software Support is a Read Now
Strategies for Effective Partner Management
By: Greg Coleman, Service Strategies Many service organizations today Read Now
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