Goal of 100% Customer Support Professional (CSP) Certification Underscores Read Now
Archives for 2008
Why not track the effort to close a case in support?
In the majority of the technical support centers I have had the opportunity Read Now
Nokia Case Study – Knowledge Management Strategies and Challenges
By: Paul Esch - Nokia Enterprise Solutions Delivered at the Read Now
Evolving eService Models – Driving Efficiency without Losing Touch
By: Ken Skinner - Vignette Corporation Delivered at the 2008 Read Now
The Power of Customer Collaboration for Results; Enhancing the Customer Experience
By: Bill McGovern - ABB Delivered at the 2008 Services Read Now
Novell’s Transformation to Web Based Support
By: Kenny Bunnell - Novell Delivered at the 2008 Services Read Now
Measurement Matters – The Benefits and Organizational Measures of KCS
By: Greg Oxton - Consortium for Service Innovation Delivered Read Now
McAfee Case Study – The Evolution of the Automated Contact Center
By: Greg Sanders - McAfee Delivered at the 2008 Services Read Now
“The Angels Are Singing When the Phone Ain’t Ringing”: NetApp’s Multi-Faceted Approach to eService
By: Nicholas Howard - NetApp Global Services Delivered at the Read Now
The Optimal Service Model: A Self-Service and Assisted-Service Blend
By: Nigel Crabb, AVP EMEA Customer Support - Cognos, an IBM Read Now
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