By: Tom Floodeen – Mentor Graphics Corporation
Delivering award-winning support does not happen accidentally. It’s a process, not an event, that results from careful definition, long-range design, tactical implementation, and iteration. Learn how Mentor Graphics’ Customer Listening Program helps define and measure superior support. Understand the steps to transition to effective online self-help, backed up by extensive knowledge creation and management processes, and expert backline support. Discover how invaluable a certified, repeatable process can be to support an expanding suite of acquired products and a growing number of worldwide locations.