Recently, our partners at Service Strategies Asia Pacific held their 2010 Executive Forum event. The session brought together service leaders in the Asia Pacific region to discuss challenges and strategize on the future direction of the industry. Several presentations were given at the event, which we are including here for review. Enjoy, and thanks to everyone that participated in the event.
Your Hidden Sales Force
Presenters: Andy Kyiet – GM, Demand Flow Intelligence and John Dean – Principal, Katalyst Consulting
Recessions require each field service or support representative to be alert to opportunities for more business. Andy Kyiet will review the developments in this area and recommend strategies to assist your service team to leverage these opportunities. View Presentation
Scaling The Support Operation After The Recession
Presenter: Justin Russell – Manager, Technical Support Centres, Fuji Xerox
Fuji Xerox has undergone significant restructuring in pursuing excellent service performance in the last two years. Justin Russell, with responsibility for their Asia Pacific Operations, will outline the changes they have made that have ensured they meet the highest global support standards. View Presentation
Evolving Customer Demands
Paul Davidson – Senior Director, Customer Hub, Oracle Global Customer Support
Paul will look at the next generation of Customer Services, how that will evolve within the framework of Oracle Support and the 4 big themes that will underpin it. View Presentation
Join us for our next Executive Forum Event scheduled for May 25th in Atlanta, GA. We bring together senior leaders from technology service organizations to share their experiences and discuss the future direction of the industry. You’ll find the forum enlightening and very beneficial. Register Online
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