By: Zelda Garrison-Desany – EMC Corporation
Global support models continue to evolve in the ever “flattening” world. Zelda Garrison Desany of EMC Corporation will discuss the strategies EMC has deployed to create an effective global model to service their clients. With support operations in all major regions of the world, EMC is levering the model to service increasingly complex environments driven by advances in technology and an ever widening product base by utilizing language centers, resources in cost effective regions and an advanced service infrastructure.
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