By: Tony Susi – Director, Global Technical Support, EMC
Mr. Susi discusses how EMC has implemented positive changes within the support organization through what they learned from the SCP audit process.
Service and Support Consulting, Training and Certification
By: Tony Susi – Director, Global Technical Support, EMC
Mr. Susi discusses how EMC has implemented positive changes within the support organization through what they learned from the SCP audit process.
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