Certification Recognizes Advent for Delivering Top Quality Support
SAN FRANCISCO – November 15, 2007 – Advent Software, Inc., (NASDAQ: ADVS), the leading provider of software and solutions for the global investment management industry, today announced that, for a third consecutive year, its Investment Management Group’s Client Support organization has achieved certification under the prestigious Service Capability & Performance (SCP) Support Standard. Advent continues to lead the financial services software industry by being the only company to earn the Service Capability and Performance certification for being a world-class support organization.
Advent achieved certification after an extensive audit of their San Francisco, California support center. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits; for the last three years Advent has continued to meet these standards which become more stringent each year. SCP certification, managed by Service Strategies Corporation, is a globally acknowledged seal of approval for company support capabilities.
“By meeting the rigorous requirements necessary to achieve certification for the third consecutive year, Advent continues to show its commitment to ensuring our customers’ continued success by delivering the highest quality support possible,” said Casey Keller, Senior Director, Client Services. “We are very proud of this achievement, which demonstrates that Advent’s client support capabilities are a differentiator in this highly competitive technology marketplace.”
The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with the Association for Services Management International and Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
“The Advent IMG Client Support organization demonstrated an outstanding commitment to service excellence during their recent SCP audit,” said Derek Nash, SCP Auditor. “During the audit, the organization’s focus on collecting customer requirements, developing quality processes and achieving high levels of customer satisfaction, together with their commitment to continuous improvement, clearly demonstrated the high quality of the support delivered to Advent clients.”
Advent joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including EMC Corporation, Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell Automation, Nokia and FUJIFILM Medical among others. Currently, more than 200 technology support organizations around the world participate in the SCP program.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company’s tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world’s leading service and support providers use Service Strategies’ Service Capability & Performance (SCP) Standards as a roadmap for service excellence. For more information, visit www.servicestrategies.com, call toll free 800.552.3058, or email firstname.lastname@example.org
Advent Software, Inc. (www.advent.com), a multi-national firm, has provided trusted solutions to the world’s leading financial professionals since 1983. Firms in 60 countries use Advent technology and manage investments totaling nearly US $14 trillion. Advent’s quality software, data, services and tools enable financial professionals to improve service and communication to their clients, allowing them to grow their business while controlling costs. Advent is the only financial services software company to be awarded the Service Capability and Performance certification for being a world-class support organization.
Advent is a registered trademark of Advent Software, Inc. All other company names or marks mentioned herein are those of their respective owners.