• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Home
  • Register
  • Log In
  • Course Registration
  • Search
  • 858.674.4864

Service Strategies

Service and Support Consulting, Training and Certification

Menu
  • Consulting
    • Strategic Planning
    • Service Assessments
    • Change Management Consulting
    • eServices Consulting
    • Service Process Design
    • Service Operations Health Check
    • Knowledge Management Consulting
  • Training
    • Public Course Schedule
    • Online Learning Center
    • Management Development
      • Advanced Service Leadership
      • Support Supervisor
      • Support Manager
      • Field Service Manager
      • Field Service Supervisor
    • Individual Development
      • Service Representative
      • Support Professional
      • Support Specialist
      • Field Service Engineer
      • Strategic Account Management
    • Career Certification
      • Certified Support Managers
      • Certified Support Supervisors
      • Certified Field Service Supervisors
      • Certified Field Service Managers
      • Certification Exam Center
    • Educational Workshops
      • Team Leadership
      • Problem Solving
      • Communication Essentials
      • Engaging Challenging Customers
  • Service Standards
    • Support Standard
    • eService Standard
    • Field Service Standard
    • Professional Service Standard
    • SCP Features and Benefits
    • SCP Sponsor Companies
    • SCP Certified Organizations
  • Problems We Solve
  • Customers
    • Customer Success
    • Customer Testimonials
  • About Us
    • Executive Team
    • Our Partners
    • Upcoming Events
    • Company News
  • Blog
  • Contact
Home > Service Strategies

Content from Service Strategies

Service Strategies advances service excellence by providing training, consulting, certification and industry standards programs that ensure delivery of consistent, high-quality service and support. Contact us for more information on how we can help you improve your service and support operations. Email us directly at info@servicestrategies.com, or call 858.674.4864, toll free in North America 800.552.3058.

Traditional Resolution Milestones

July 16, 2012

Using Soft Close to Fix Resolution Metrics

Improving case resolution performance is one of the ‘usual suspects’ in the Read Now

Multi-vendor Support Webinar

March 13, 2012

Secrets of Services Account Management

On Demand Webinar This Best Practice Webinar titled "Secrets of Services Read Now

February 13, 2012

Conversations for Creating Star Performers

Best Practice Webinar This best practice webinar featured special guest Read Now

January 30, 2012

Protected: Certified Support Supervisor Logo

This content is password protected. To view it please enter your password Read Now

Best Practice Webinar - Online Support Communities at Sophos

December 27, 2011

Online Support Communities at Sophos

On Demand Best Practice Webinar from Service Strategies This best practice Read Now

October 27, 2011

Protected: Certified Field Service Manager Logo

This content is password protected. To view it please enter your password Read Now

March 16, 2011

Service Account Manager – The New Corporate Rock Star

Hosted by Service Strategies, this Best Practice Webinar titled "Service Read Now

January 4, 2011

Conversations for Change: Say It Right When It Matters Most

This Best Practice Webinar titled "Conversations for Change: Say It Right Read Now

December 16, 2010

Kevlar Vests & Iron Underwear: What It Takes to Lead Services in a Product Company

Best Practice Webinar from Service Strategies Hosted by Service Read Now

September 8, 2010

Transforming Customer Service through Vision and Strategy

Delivered by Steve Richard, Vice President of Product Support for Vertex Read Now

  • « Go to Previous Page
  • Page 1
  • Interim pages omitted …
  • Page 7
  • Page 8
  • Page 9
  • Page 10
  • Page 11
  • Interim pages omitted …
  • Page 13
  • Go to Next Page »

sidebar

Blog Sidebar

Recent Articles

  • Wind River Achieves Certification Under Prestigious Service Capability & Performance Standards
  • Protected: 2025 eService Standard
  • Protected: 2025 Field Service Standard
  • Blog
  • Community
    • Articles
    • Presentations
    • Recorded Webinars
    • Research Reports
    • SCP Example Practices
Customer Experience Update

Footer

Contact

16769 Bernardo Center Drive, Suite 1-244 | San Diego, CA 92128

858.674.4864 - Corporate | 800.552.3058 - Toll Free

info@servicestrategies.com

Social Media

FacebookTwitterGoogle +YoutubeLinkedin
Consulting Services
  • Strategic Planning
  • Service Assessments
  • eServices Consulting
  • Service Process Design
  • Knowledge Management Consulting
Training Services
  • Public Course Schedule
  • Individual Development
    • Customer Service Representative
    • Support Professional
    • Support Specialist
    • Field Service Engineer
  • Management Development
    • Support Supervisor
    • Support Manager (Virtual 8 sessions over 2 weeks)
    • Field Service Manager
    • Field Service Supervisor
    • Team Leadership
  • Account Management
    • Strategic Account Management
    • Services Pro 3.0 Advanced Workshop
    • Resident Engineer Workshop
  • Career Certification
    • Certified Support Managers
    • Certified Support Supervisors
    • Certified Field Service Managers
    • Career Certification Exam Center
  • Educational Workshops
    • Problem Solving Workshop
    • Knowledge-Centered Support
  • Online Learning Center
Service Standards
  • Support Standard
  • eService Standard
  • Field Service Standard
  • Professional Service Standard
  • SCP Features and Benefits
  • SCP Sponsor Companies
  • SCP Certified Organizations

Copyright 2025 Service Strategies, All Rights Reserved | Privacy Policy | Sitemap