Don Schueler

About Don Schueler

Don Schueler has over 20 years of customer focused information technology/software industry experience. He has profitably built multiple worldwide technical support organizations, consulting organizations, managed services sales and marketing, driven and innovated process improvements and built product management organizations.

January 12, 2011

So Really, Why Aren’t You Using CHAT for Support?

In an effort to gauge just where rollouts of Chat for Support were in their Read Now

June 23, 2009

The Fragile Balance between Agile Development and Customer Support

The latest fads and trends seem to blast onto the scene with a focus on the Read Now

Don Schueler

About Don Schueler

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