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Home > Blog

Blog

December 1, 2011

The Journey Through Global Unification

Having grown through acquisition over the past several years, the Read Now

October 31, 2011

Online Support Communities at Sophos

The Global Support Services (GSS) organisation at Sophos has a strategic Read Now

October 10, 2011

Presentations – 2011 Service Industry Summit

Thanks to everyone who presented at the 2011 Service Industry Summit event Read Now

September 30, 2011

Knowledge Management Systems at Sophos

Knowledge has a well-defined strategic role within the Sophos Global Read Now

July 14, 2011

Intelligence Driven Global Service Solutions

How ITIL v3.0, a Coast Guard Officer and an Army Ranger Taught us to Read Now

April 18, 2011

Websense Customer Support Certification Rounds Out “Unified Product” Benefits to Content Security Customers

Success with Web security, email security, and DLP depends on products, Read Now

April 8, 2011

Creating Effective Customer Advisory Boards

We recently interviewed Lisa Nirell on the subject of Customer Advisory Read Now

April 5, 2011

BNY Mellon’s Pershing Affiliate, Albridge Solutions Earns Re-Certification Under the Prestigious Service Capability and Performance (SCP) Standards

Re-Certification Recognizes Albridge for Delivering Top Quality Read Now

March 16, 2011

Service Account Manager – The New Corporate Rock Star

Hosted by Service Strategies, this Best Practice Webinar titled "Service Read Now

January 12, 2011

Ultimate Software Earns 12th Consecutive Certification for Customer Service and Support Center Best Practices

Weston, FL, January 12, 2011 — Ultimate Software (Nasdaq: ULTI), a leading Read Now

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