When customer support demand consistently stretches beyond staffing levels, Read Now
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My Mouse Doesn’t Work
by: Maureen Lobue Support Professional: Is it plugged in? Customer: Of Read Now
Customer Complaints – But Our Customers Don’t Complain…
A customer complaint process is a key element of the Customer Feedback Read Now
Leveraging Wikis to Manage SCP Documentation
By: Max Walker - Novell Services Max Walker from Novell discussed Read Now
Vision Solutions Earns Certification Under Service Capability & Performance (SCP) Standards
Vision Solutions noted for delivering top quality service and support for Read Now
Mentor Graphics Offers Personalized Web Support Portals; First to Earn Certification under the SCP eService Standard
Company is the only oilfield-services provider to have received such Read Now
nuBridges Customer Support Team Achieves 100% CSP Certification
Goal of 100% Customer Support Professional (CSP) Certification Underscores Read Now
Why not track the effort to close a case in support?
In the majority of the technical support centers I have had the opportunity Read Now
Nokia Case Study – Knowledge Management Strategies and Challenges
By: Paul Esch - Nokia Enterprise Solutions Delivered at the Read Now
Evolving eService Models – Driving Efficiency without Losing Touch
By: Ken Skinner - Vignette Corporation Delivered at the 2008 Read Now
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