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Home > Blog

Blog

March 22, 2006

Managing Performance Improvement Across a Region

By: Gopinarth Amargol, Customer Support Manager - Mentor Read Now

March 22, 2006

The eSupport Advantage

By: Justin Russell - FujiXerox Providing regional customers with Read Now

March 22, 2006

Zen and the Art of Keeping Excellent Support Reps

By:  Maureen LoBue, Service Strategies This title may sound somewhat Read Now

February 21, 2006

Tying Performance to Customer Satisfaction

By: Greg Coleman, Service Strategies When looking at how companies Read Now

November 22, 2005

Customer Satisfaction, Retention, and Loyalty

Dont Confuse One For Another Customer satisfaction, retention, and Read Now

November 21, 2005

The State of Service & Support in China

By: Dr. Baumin Lee - CIO, 95Teleweb, Inc. Dr. Baumin Lee discusses Read Now

November 21, 2005

The Road to Self Service Excellence

By: Tom Sweeny - Principal, ServiceXRG Mr. Sweeny presents Read Now

November 21, 2005

Operationalizing the SCP Audit

By: Tony Susi - Director, Global Technical Support, EMC Mr. Read Now

November 21, 2005

Measuring the ROI of Customer Satisfaction Programs

By: John Chisholm, Chairman and CEO - CustomerSat, Inc. Mr. Read Now

November 21, 2005

Executing and Effective Strategic Planning Process

By: Debbie Nash - Operations Manager, Support, Aspen Technology Read Now

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