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Home > Blog

Blog

Will Technology Kill the Call Center

October 29, 2012

A Live Debate: Will Technology Kill the Call Center?

Research firm Software Advice recently moderated a live online debate Read Now

August 22, 2012

Top Apps for Field Service Teams

  Ashley Furness, CRM Market Analyst at research firm Software Read Now

Traditional Resolution Milestones

July 16, 2012

Using Soft Close to Fix Resolution Metrics

Improving case resolution performance is one of the ‘usual suspects’ in the Read Now

February 26, 2012

A Commitment to Service Quality Starts at the Top

Achieving recognition as a “Top Quality” service provider starts at the Read Now

February 7, 2012

Ten Listening Tips for Effective Leadership

by Donna Scharfenberg, Service Strategies Listening is not the absence of Read Now

Managing Support as a Business

December 11, 2011

Managing Customer Support as a Business

We all want and need similar things - well documented processes, qualified Read Now

December 1, 2011

The Journey Through Global Unification

Having grown through acquisition over the past several years, the Read Now

April 19, 2010

Measuring Service Call Deflection

By: Greg Coleman, Service Strategies There are a wide array of opinions Read Now

February 8, 2010

Training vs. Skills Development

by Steve Brand, Managing Director - SGSA Ltd. According to data from the Read Now

December 1, 2009

Is There a Case for Direct Connect in Today’s World?

by: John Hamilton, Service Strategies Just in the past few years we have Read Now

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