Most companies realize that the quality of their services can set them Read Now
Articles
Turning Away Customers Inquiries…
When customer support demand consistently stretches beyond staffing levels, Read Now
My Mouse Doesn’t Work
by: Maureen Lobue Support Professional: Is it plugged in? Customer: Of Read Now
Customer Complaints – But Our Customers Don’t Complain…
A customer complaint process is a key element of the Customer Feedback Read Now
Why not track the effort to close a case in support?
In the majority of the technical support centers I have had the opportunity Read Now
Dealing with Stress with Emotional Intelligence
By: Kristin Robertson, KR Consulting Inc. Vincent Van Gogh once said, Read Now
Is This The Person To Whom I’m Speaking
By: Maureen LoBue Lily Tomlin, the author of this well-known statement, Read Now
ASP Maintenance and Ratios Study
By: Association of Support Professionals (ASP) Technology pundits are Read Now
Strategies for Effective Partner Management
By: Greg Coleman Many service organizations today depend on outside Read Now
Taking Support to the Next Level
By: Service Strategies As the global leader in Device Software Read Now
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