Presentation delivered at the 2012 Service Industry Summit
Abstract
As the competitive environment gets tougher, how do you grow revenues and maintain margins at the same time? Hilbrand Rustema, managing director of Noventum Service Management will explain why the service business will be the source of profitable growth in high income countries and why more businesses should follow the examples of companies that have undergone successful service transformations.
About the Presenter
Hilbrand Rustema
Managing Director – Noventum Service Management
During the last 20 years Hilbrand Rustema has helped companies manage transitions to become brand driven and customer centric service organizations, generating profitable growth. Since 2001 Hilbrand has been the founder and Managing Director of Noventum Service Management, an international firm specialised in strategic service management, that provides research, management consulting, training, solutions and private equity to Fortune 500 companies and medium size businesses. Prior to that he was a senior manager with Deloitte Consulting and has worked and lived in several countries in North America and Europe.
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