Customer Experience in Field Service – Moving From Good to Great
Customer expectations have never been greater, which makes improving the customer experience in field service even more critical. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks – “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably?
In this informative webinar featuring special guest Mark Brewer, Global Industry Director for Service at IFS, we discussed how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
Learn More About Field Service Management Certification
Session Date: October 4, 2018
Presenter: Mark Brewer, Global Industry Director for Service at IFS